Computer Support Specialist III Admissions

Profile

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for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through Indeed.com or use easy apply through Indeed.com *

Campus-Only Recruitment

Only current UM Employees* are eligible.

*Open to all employee types including Temporary Staff and Student Employees.

Admissions

invites applications for a

Computer Support Specialist III

to serve as the technical lead/senior position within the Admissions department (specifically for Banner SIS and Slate CRM) in close collaboration with IT. The employee assigned to this role will serve as the Undergraduate Admissions lead on implementation and integration of third-party software, which includes documenting, testing, troubleshooting and training end users.

The following responsibilities are considered essential duties of this position:

Slate CRM

SIS – Banner

Ellucian Document Management System

Ellucian Work Flow

TES

Transferology

One Origin Sia™ Transcript Processor

Cascade CMS

The employee in this position will be the primary technical lead for all systems and processes involving transfer course articulation and evaluation, including the following responsibilities:

Responsible for determining and authorizing access to TES and Transferology. Maintain and ensure TES data integrity, and security for admissions evaluations and transfer credit articulation through a variety of processes.

Manage secure data transfer between systems

Serve as campus expert on Transfer Articulation modules within Banner SIS and TES/Transferology

The person assigned to this position will also support the Undergraduate Admissions liaison for SIS - Banner, including the following responsibilities:

Serves as a Banner Admissions Module Technical Representative focusing on planned upgrades, scheduled downtime and admissions security data steward

Responsible for determining and authorizing access to Banner Enrollment Services. Maintain and ensure Banner data integrity and security for admissions evaluations and transfer credit articulation through a variety of processes.

Work with programmers and analysts at EIS JIRA to coordinate testing, diagnose problems and recommend solutions

Database edits for census reporting

Identify and mark duplicate 790s in Banner

Admissions representative of MOD Squad (Banner coordination team)

Responsible for data integrity of Banner and Slate data for Admissions & transfer credit both incoming from Slate, and outgoing for reporting purposes, such as census reporting

Responsible for the configuration and administration of various third-party systems in support of Admissions and Transfer Credit evaluations for Admissions related systems including, but not limited to, Parchment Exchange, State of Montana File Transfer, NSC, testing services such as ACT, SAT, AP and English proficiency, and other state & federal systems

The employee in this position will closely collaborate on implementation, integration and maintenance of Slate CRM, which includes the following essential duties:

Serve as member of Slate team with IT

Coordinate work with the Slate CRM Technical lead, including configuring, testing, and monitoring the integration

Support the Admissions staff with data requests and data troubleshooting between Slate and Banner

Work closely with the Assistant Director of Enrollment Marketing on technical aspects of Slate communications, on set up and deployment of communications to support application processing and evaluations, and on annual audit of and routine updates to the Admissions web pages

The individual assigned to this role will also serve as site administrator and data manager to receive records, transcripts and test scores and to monitor external feeds of these data types to Slate. The person in this position must run import and export processes in all systems, edit large data sets to ensure accuracy and bridge information for CRM to SIS and between TES and SIS.

The person in the position will also support the Assistant Director of Admissions Evaluations with creating and updating Admissions systems training documentation.

Required Skills

Strong analytical and troubleshooting skills.

Strong attention to detail.

Demonstrated ability to quickly master new technical skills, software programs, and production processes.

Interpersonal skills and the ability to work as a collaborative team.

Demonstrated knowledge and experience in relational databases.

Displaying a high level of accuracy with data coding and entering.

Proven knowledge and understanding of standard office software applications.

Demonstrated ability to identify and resolve data discrepancies, or the ability to learn.

Ability to work and learn independently and to initiate necessary work procedures as determined by supervisor.

Ability to organize and prioritize work assignments, handle interruptions and manage multiple tasks with deadlines.

Ability to learn new technologies and maintain technical currency.

The flexibility and adaptability to work effectively in a dynamic and evolving environment.

Demonstrated knowledge of professional office practices and procedures, business English, spelling, composition, and grammar, including exceptional writing and editing skills.

Demonstrated skill and ability to operate standard office equipment: printers, copiers, fax machine, multi-line telephone system.

Minimum Required Experience

Bachelor’s degree in a closely related field, or an equivalent combination of education and experience

Preferred Qualifications

Experience with Banner

Experience with a CRM, preferably Slate

Experience with TES and Transferology and/or with transfer evaluation and course articulation

Familiar with the University of Montana and the admission process

Familiar with Higher Education policies and procedures

About Admissions

and UM

Attract, support and enhance student enrollment at the University of Montana by providing quality information, service, and complete financial options to make the college enrollment process efficient, accessible and student centered.

The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountain grandeur. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

University of Montana

Video: UM Lifestyles

University Highlights

Position Details

Position Title:

Computer Support Specialist III

Position Number:

005190

Department:

Admissions

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Salary:

$21.99/hr

Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the

Compensation Department

Union Affiliation:

FOCUS-MFPE

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

The University of Montana
Website : https://www.umt.edu