MANAGER RAPID RESPONSE SERVICES - VIRTUAL CARE

Profile

MANAGER RAPID RESPONSE SERVICES - VIRTUAL CARE','OTH01Q7B','!*!The Manager of Rapid Response Services (RSS) for UNC Health’s Virtual Hospital is a dynamic, experienced healthcare administrator/operations leader passionate about transforming the future of healthcare. The RSS Manager will own the Acute Rapid Response ecosystem to create efficiency and scale for in-home services in support of the virtual hospital program objectives. The RRS Manager’s primary focus is service partner relationship management and in-home service workflow and quality oversight. The Manager will work closely with the clinical team to determine the supply chain and logistics configuration that can best enable clinicians to provide an integrated, safe, and effective episode of care. The ideal candidate will have strong attention to detail, excellent problem solving and communication skills, the ability to multi-task, and a passion for transformative virtual care solutions that deliver exceptional quality and experience for every patient.1. Responsible for the initial implementation (including contracting and operational workflow development) of supply chain partners in the Acute Rapid Response network of service providers (e.g., Infusion Services, Skilled Nursing, Paramedics, Phlebotomy, Mobile Diagnostics, Courier Services, Meals, DME); supporting all payor-required credentialing activities of the supply chain partners for individual markets and; the ongoing maintenance (e.g., adding, dropping, and supporting partners) of the network in the relevant geography. 2. Negotiates and oversees vendor service agreements to ensure that all SLAs, costs, and patient quality expectations are met. 3. Liaison between virtual hospital clinical team and rapid response service leaders (both external service providers and internal department partners such as pharmacy) ensuring that highly collaborative, high quality care is provided to each patient. 4. Acts as a first-line resource to manage the relationship interface between virtual hospital and in-home service providers/departments pertaining to supply, logistics, quality, reporting, credentialing, and training. 5. Serves as the in-market primary interface with each service provider/department to ensure adherence to operational service delivery requirements and drive continuous improvement. 6. Works closely with the virtual hospital command center (“Mission Control”) clinical, implementation and operational team to ensure seamless delivery of patient care and address any challenges, do root-cause analysis of issues, and drive continuous improvement. 7. Leads on-site training efforts in-market with all virtual hospital service providers/departments including ongoing education reinforcement, quality reviews and confirmation of partner qualifications/certification. 8. Oversees reporting on supply chain and logistic metrics to enable process improvements and root cause analyses. 9. Develops and maintains virtual hospital supplies and equipment inventory to ensure efficient resource deployment and utilization. 10. Identifies issues and or risks with meeting clinical and non-clinical supply requirements and implements solutions to meet service level requirements with superior patient experiences. 11. Leads monthly supply chain performance review meetings with virtual hospital leadership. Participates in Medically Home program-wide supply chain user group sessions (quarterly to bi-annually) to share relevant feedback and capture new learnings to apply back to local market. ','!*!Bachelor’s degree required; Master’s degree preferred. Minimum of six (6) years of professional experience in health care operations or supply chain management. Previous clinical experience preferred.','United States-North Carolina-Chapel Hill','8000-74800-Virtual Care Center','','Full-time','Full-time','40','40','Day Job','MANAGER RAPID RESPONSE SERVICES - VIRTUAL CARE

Company info

UNC Health Care System.
Website : https://www.unchealthcare.org