A Salesforce Administrator, whose focus will be on the Salesforce platform as part of a team that is responsible for the overall support and maintenance of 2U's Salesforce.com instances, including but not limited to design and development, integration, testing, regular platform maintenance, etc. As part of that support, this role will collaborate with a diverse group of stakeholders across our tech development teams as well as our business stakeholders. Candidate must have solid interpersonal skills and enjoy working in a dynamic, team-oriented environment.
Responsibilities Include, But Are Not Limited To:
Maintaining and enhancing data integrity through design, maintenance, and security in the Salesforce.com application.
Assisting with enhancements and maintenance of automated processes and applications that exist within and are integrated with the Salesforce.com application.
Maintaining user accounts across multiple orgs such that we meet the proper blend of user business functionality and adherence to compliance.
Troubleshooting technical issues and devising immediate and long-term solutions.
Provide support as an escalation path for internal technology teams.
Developing and implementing functional tests for security configurations and automated processes.
Things That Should Be In Your Background:
Bachelor’s degree required; Computer Science, Operations or Programming disciplines preferred
1 - 2 years of Salesforce Administrative experience and/or other relational databases
Fundamental knowledge of ticketing systems (i.e., JIRA)
Experience working with a diverse set of stakeholders
Other Attributes That Will Help You In This Role:
Salesforce.com Certification preferred, but not required
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
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