Humana Seasonal Opportunities - Remote

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Job Information

Humana

Humana Seasonal Opportunities - Remote

in

Phoenix

Arizona

Description

It's that time of year!! Humana is looking for several extraordinary individuals to join our ever-growing team to support us during the Annual Enrollment Period (AEP). We are looking for goal-oriented individuals that take pride in helping others and have a customer focus mindset. These seasonal / limited-term assignment opportunities are 100% work at home roles. We will be beginning in September and the assignments may last up to six months. Over the years these exciting opportunities have been an ideal step for many to join Humana and start their career with a growing Fortune 100 company and leader in the healthcare industry.

Responsibilities

Humana is offering a variety of different assignments to support our members during AEP. Each different assignment is focused on supporting our members with their enrollment needs and providing them the support they may need. Below are more details about each different assignment, so if you would like the opportunity to join Humana and potential to get your new career start, take a look and apply now!!

Where you come in:

Enrollment Representative:

We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS).

You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members.

We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment.

You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs.

Inbound Contact Representative:

We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve any enrollment issues.

You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system.

You also work with agents on applications that are missing information or that were completed incorrectly.

By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates.

Consumer Services Representative:

We need your assistance in ensuring that the Medicare Supplement consumer has a positive member experience. Your assistance in preparing and scrubbing applications assists the Underwriter in completing the work timely.

You will primarily take inbound calls as well as make outbound calls related to Medicare Supplement plans. You will take 20-30 inbound calls from members, agents and other teams within Billing and Enrollment.

You will prepare and scrub applications for underwriting review which includes reviewing enrollment applications and ensuring all questions are complete on the Medicare Supplement Application. Any missing information will be properly documented.

You will be expected to complete daily assignments and should be able to multi-task and shift daily assignments to meet the business needs.

What you get from your great work! - Benefits and Perks of This Opportunity

Competitive compensation with strong hourly rate

Retention bonus up to $1000 based on plan eligibility

The ability to cut your daily commute to less than a minute!! Yes 100% work at home

Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success

The ability to earn up to a maximum of one hour of Paid Time Off (PTO) per 40 hour work week

401k Retirement Saving option - 100 percent company match on the first 3% contribution. Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.

Employee Assistance Program and Work Life Services

Student Loan refinancing consultation

Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

Cross training available for further skills development and potential Full time opportunities

What you need for success! - Required Qualifications

Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment

Demonstrated skills in attention to detail

Proven ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information

Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes.

What you need to STAND OUT from the crowd! Preferred Qualifications

Prior experience handling high numbers of calls providing excellent customer service

Military, healthcare/managed care, banking or related industry experience handling confidential and personal information

Experience working with the senior population.

*Additional Information *

Flexible schedules during the week 6am-6pm EST may include weekend days

Opportunities for overtime hours

Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days)

Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn't affect your credit score.  For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf

#HumanaSeasonalJobs

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com