Senior Manager UX Research

Profile

ADP is hiring a UX Research Senior Manager.

*This is a remote/hybrid role*

Are you inspired by transformation and making an impact on the lives of millions of people every day?

Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what's next?

In this role, you will be part of ADP's UX Research leadership team, where you will guide a team of researchers and help them identify and conduct various research methods to inform what we create for AD P's cloud-based based human capital management solutions. You will help generate empathy for the needs and pain points of different types of users, from practitioners to managers to employees.

Every day, you will enable your team to be the voice of our clients and work effectively with UX designers, product managers, and developers. You're on a constant mission to help ADP understand our clients better so that we can build a better product.

To thrive in this role, you should be comfortable working in an agile team and collaborating with multidisciplinary team members at all levels. You will help to scope and prioritize research needs across multiple scrum teams, coordinate research efforts among multiple team members including yourself, and provide input and guidance to ensure all team members collect quality data and realize impact from their research. You'll be accountable for something significant: the way that our research rock stars help to create quality products that impact people's lives.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

What You'll Do:

Here's what you can expect on a typical day in the life of a UX Research Senior Manager at ADP.

Prioritize and plan. You will work with Product and UX leaders to understand and forecast research needs. You will work with a team of UX Researchers to share the workload and tackle the most important needs in timely manner.

Develop a team. You are the kind of person who likes to guide and mentor other researchers. You provide the input necessary for others to learn how to become great, not just help them overcome a single challenge.

Strategy and vision. You have a complete picture of the users of your product and play the role of Voice of the User in planning and strategy discussions. You also provide feedback and guidance to product teams to help them find the most impactful opportunities for research, when to conduct it, and how to incorporate insights into their work.

You'll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities.

Recruit & Collect. You will also get your hands dirty conducting research of your own. Having experience working in scrums and as part of Agile work teams, you'll recruit and manage participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.

You have at least 5 years of management experience. You have been responsible for setting timelines, making hard prioritization decisions, formally mentoring others, and handling challenging situations with the people you have managed.

TO SUCCEED IN THIS ROLE:

You'll have a Bachelor's degree OR equivalent.

Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and prototyping tools like UserZoom, Qualtrics, Figma, will give you the comfort in this role to be successful.

At least 5 years prior experience as a direct manager of people.

At least 7 years prior experience in user experience research in a software development environment.

Experience with HCM, B2B, and/or similarly complex products.

Experience showing the value of strategic research to teams who may not have experienced it before.

Understanding of and comfort working with cross-functional roles: UX Designer, Product Owner, and Developer.

Able to plan complex projects, set and commit to timelines, raise risks in a timely fashion, and deliver on time.

Effective and engaging written and verbal communication skills.

Experience facilitating workshops a plus.

An advanced degree in HF/HCI or a related discipline isn't required but could set you apart.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com