HSCPC Clinical Scheduler - Lanham MD Pipeline Requisition

Profile

HSCPC Clinical Scheduler - Lanham, MD (Pipeline Requisition)','23000127','!*!This position performs scheduling of therapy and clinic appointments, including maintaining waitlists, acquiring insurance authorization for OT, PT and ST services and/or the therapy clinics.

','!*!Minimum Education

High School Diploma or GED High school level of knowledge required. (Required)

Minimum Work Experience

2 years Prior clerical experience in a health care environment. (Required)

Required Skills/Knowledge

1. Medical Terminology use and understanding is required, CPT/ICD Coding is preferred

2. Working knowledge of medical and private insurance procedures.

3. Proficient with hospital computer programs.

4. Insurance Terminology use and understanding

5. Professional telephone manners

6. Strong organizational skills

7. Knowledge/experience of computer systems including, but not limited to, Windows, Microsoft Outlook, Excel and Word programs

8. Ability to prioritize and manage multiple tasks with efficiency

9. Perform other duties as required including cross training for patient registration

10. Demonstrate working knowledge of SharePoint, and eClinical Works (eCW) or other EMR

Job Functions

1. Obtain insurance authorizations for appointments (types listed below)

2. Obtain physician orders for services to be provided

3. Maintain patient waitlist

4. Manage and maintain schedule for all vendors/orthotists/therapists/licensed practitioners and distribute schedules accordingly

5. Schedule all appointments and provide accurate schedule updates to supervisor as per established productivity guidelines for programincluding: AT (full team evaluations, AAC evaluations and trainings, power mobility evaluations and trainings), OPED (DME/orthotics), serial casting, UE/LE custom splinting, OT, PT and ST, and feeding and swallowing clinic appointments

6. Communicate with hospital's case management, social workers and management team on status of cases as appropriate.

7. Answer phones, return phone calls within timely manner, within one business day

8. Communicate with hospital's case management, social workers and management team on status of cases as appropriate.

9. Accurately create reports as requested.

10. Work with Program Manager and Therapist to address any customer service concerns

Organizational Accountabilities

Organizational Accountabilities (Staff)

Employee Excellence

Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved

Innovates through improvement of care and/or efficiency of operational processes.

Dedicated to a standard of performance excellence and high quality

All In

Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency

Identifies, prioritizes and selects alternative solutions to determine best outcome

Action Oriented

Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands

Anticipates problems and attempts to solve before they develop

Supervisory Responsibilities

None

Blood Borne Pathogen Exposure

Category III: Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job.

Protected Health Information Access Level

Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions.

Working Environment

This job operates in a hospital or office environment.

Physical Requirements

Travel Requirements

This is a full-time, regular position working standard and extended hours.

','Maryland-Lanham','','4500 Forbes Blvd','','Lanham','20706','Administrative Support / Customer Service','HSC Pediatric Center','','','','Day','Day','M-F 8:00 AM-4:30 PM','M-F 8:00 AM-4:30 PM','Apr 19, 2023','HSCPC Clinical Scheduler - Lanham, MD (Pipeline Requisition)

Company info

Childrens National Med Center
Website : http://www.cnmc.org